admin – Conduite.com.au https://conduite.com.au Control | Strategy | Perform Tue, 22 Sep 2020 00:31:02 +0000 en-AU hourly 1 https://wordpress.org/?v=6.1.3 https://conduite.com.au/wp-content/uploads/2020/09/cropped-Circles-32x32.gif admin – Conduite.com.au https://conduite.com.au 32 32 People over Process: The Traffic Light Story https://conduite.com.au/people-over-process-the-traffic-light-story/ https://conduite.com.au/people-over-process-the-traffic-light-story/#respond Tue, 22 Sep 2020 00:12:27 +0000 https://conduite.com.au/?p=1988 People over Process: The Traffic Light Story Read More »

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By Dean Toovey

The agile manefesto starts powerfully with “people over process”. It doesn’t mean no process, but instead people are valued more highly than process. But what does that mean in practise?

I’ve been using the following analogy to explain how agile-thinking is influencing the process-centric ITIL framework, and pushing a “people-first” bias:

In my hometown, traffic lights run 24×7 at an intersection through the green-orange-red sequence. On occaision, I find myself very late at night or early in the morning waiting at a red light. There are no cars to be seen for miles in any direction. Yet I daren’t go through the red light. It’s illegal.

Now, I’ve seen other countries where after hours, traffic lights switch to flashing orange and act as a 4-way stop where drivers use their discretion to drive safely through.

But not in my country.

So I’m waiting at the lights thinking “Will I? Won’t I?” I’ve even heard stories of police cars waiting at notoriously slow lights and booking people who “break the law” and drive through the red light at 4AM in the morning on deserted streets.

This is “process over people”.

Despite the magnitude of difference between the intelligence of the average driver and a robotic red-orange-green lamp on a timer, the drivers dare not drive through the intersection. They are adhering to the policy. We even have enforcers willing to dish out punishment for breaching the policy, and possibly a perverse incentive scheme for those enforcers to write more tickets.

Moreover, if I went to our department of roads suggesting the flashing orange lights as an upgrade, someone would calculate the cost to reprogram every traffic light in my country, and to rewrite the road rules, and to communicate the changes to the nations drivers and the costs would no doubt be astronomical. And they answer would be “no”.

So I sit waiting: delayed potentially light-after-light travelling across town. My life ebbing a few minutes at a time in idleness, unable to use my own intelligence to adapt my driving to the empty roads versus the heavy traffic for which the lights work so well. And the weight of the road rules and system acts as inertia against any change.

This is the agile challenge to you.

Where has your human common sense been sacrificed on the alter of robotic efficiency, within your organisation? Within your life?

And how do you change this?

How do you create an evironment where common sense and the dignitiy of human existence trumps blindly following the rules, or sticking to wasteful norms?

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Free ITIL Document Site https://conduite.com.au/free-itil-document-site/ https://conduite.com.au/free-itil-document-site/#respond Sat, 29 Jan 2011 09:42:36 +0000 https://conduite.com.au/?p=1727 Free ITIL Document Site Read More »

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Working with ITILManagers.com, Conduite has created a go to resource of free ITIL templates and documents.

Created over 10 years of ITIL projects, the site offers free download of all documents in Adobe Acrobat PDF format.

The original documents (the “source code”) such as MS-Word, MS-Visio and MS-Powerpoint versions, are available at nominal cost.

The rationale is that site users can download the PF, print and use. If they want to customise and adapt, rather than copy, paste and reformat, they can spend a token amount of loose change to get the original document.

The site has been primed with some very good ITIL V3 Training resources but the quiz sheets and basic process maps will work for any level of practitioner.

See ITILManagers.com for more.

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Welcome to Conduite https://conduite.com.au/welcome-to-conduite/ https://conduite.com.au/welcome-to-conduite/#respond Fri, 28 Jan 2011 23:58:39 +0000 http://avada.theme-fusion.com/law/?p=974 Welcome to Conduite Read More »

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C

onduite is the french word for control.

Our mission is to give you control over your organisation. Our consultancy is focused on knowledge transfer. We’re not looking to hang around but instead want to get you as self sufficient as quickly as possible.

We work from top to bottom, ensuring control is created in a strategic manner, and supporting your leadership development.

We specialise in the following areas:

  • Service Management Experts (USM and ITSM)
  • Project Management (PRINCE2 and PMBOK)
  • Tool Implementation and Report Authoring
  • Baselines and Assessments (ISO20000, COBIT, CMMI, PMF)
  • Process Excellence (Business and IT)
  • Training and Advice
  • Business and Strategic Planning
  • Governance and Boards
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Successful ISO38500 Presentation in Sydney https://conduite.com.au/successful-iso38500-presentation-in-sydney/ https://conduite.com.au/successful-iso38500-presentation-in-sydney/#respond Fri, 28 Jan 2011 23:58:15 +0000 http://avada.theme-fusion.com/law/?p=972 Successful ISO38500 Presentation in Sydney Read More »

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We attended a great breakfast presentation at Dimension Data Learning Solutions (DDLS) in Sydney by Mark Toomey, the “godfather of governance”. Mark was a project editor on the new ISO38500 Standard: Corporate Governance of IT.

The great news for Australians, is the international standard has been fast tracked from an Australian standard.

Mark is truly an national treasure with an immense amount of practical consulting experience over many decades to organisations of all shapes and sizes. His book “Waltzing With The Elephant” is the definitive word on actioning ISO38500 governance.

Moreover, Mark has developed a range of courses including a 2 day foundation course in implementing better Corporate Governance of IT. While targeted at Business Executives, Mark’s message is so powerful we think it should be included in staff inductions!

Find out more about Mark Toomey and how to leverage the groundbreaking thinking of ISO38500 at his Infonomics website.

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