By Dean Toovey The agile manefesto starts powerfully with “people over process”. It doesn’t mean no process, but instead people are valued more highly than process. But what does that mean in practise? I’ve been using the following analogy to explain how agile-thinking is influencing the process-centric ITIL framework, and pushing a “people-first” bias: In …
Working with ITILManagers.com, Conduite has created a go to resource of free ITIL templates and documents. Created over 10 years of ITIL projects, the site offers free download of all documents in Adobe Acrobat PDF format. The original documents (the “source code”) such as MS-Word, MS-Visio and MS-Powerpoint versions, are available at nominal cost. The …
onduite is the french word for control. Our mission is to give you control over your organisation. Our consultancy is focused on knowledge transfer. We’re not looking to hang around but instead want to get you as self sufficient as quickly as possible. We work from top to bottom, ensuring control is created in a …
e attended a great breakfast presentation at Dimension Data Learning Solutions (DDLS) in Sydney by Mark Toomey, the “godfather of governance”. Mark was a project editor on the new ISO38500 Standard: Corporate Governance of IT. The great news for Australians, is the international standard has been fast tracked from an Australian standard. Mark is truly …